Dogoos walkthroughs
Let’s get your day back on track.
A waiting read, missing pack or unexpected message? Start with what you see, try the matching steps and send us the details if it keeps happening.
Find the next stepStep by step
Your dogs aren’t showing on a new device
Check your sign-in
Use the same email, Google or Apple sign-in connected to the original Dogoos account. A different account can look like a fresh start.
Give it a connection
Keep Dogoos open while “Bringing your pack home” finishes. If it offers Try again, tap it after checking your connection.
Check the original device
If available, look at Personal details there to confirm the connected sign-in. Avoid re-creating the dogs while you are still trying to restore the original account.
Step by step
A read is waiting or the camera is black
For a waiting capture, open its item in the Home read queue. The status tells you whether it needs a connection, is processing or needs a fresh clip. Don’t record the same moment again just because you left the camera screen.
For a black preview, close other camera apps, check Dogoos’s camera permission and reopen the read screen. Then restart Dogoos if needed. The camera guide covers framing, allowances and queue expiry.
Step by step
Your purchase hasn’t appeared
On Android, check both the Dogoos account and the Google Play account that bought the subscription. Open Plans and use Already subscribed? Restore. If the app says the purchase is waiting for confirmation, reopen Plans shortly.
Avoid buying another plan while checking the first one. If Google Play and Dogoos still disagree, send our team the status and exact message. Plans and billing has the full steps.
Step by step
A friend’s code didn’t apply
Open Settings → Support → Tell a friend, earn a 30-day Pass to check the referral details. A referral code is different from a household invite.
Referral eligibility depends on the account and existing Pass or subscription, and codes cannot be claimed inside your own household. Follow the app’s message. If the code arrived through a link but wasn’t applied, enter it where the referral screen allows and keep the exact error for support.
Step by step
A feature asks for the mobile app
The browser is useful for your saved reads, dog records and everyday care. Live camera reads and Doggy Dash need the mobile app. Push settings are mobile controls, and plan purchases/restores happen through the Android app.
If a photo action is unavailable on your browser or device, follow its prompt and use the supported mobile route. These messages explain where to continue; they don’t mean your account is broken.
Step by step
Help us find the problem quickly
Tell us what you tried
Name the screen and the action: for example, “Home → read queue → Retry”.
Copy the words on screen
Include the exact message and roughly when it happened. Add the dog’s name if it concerns a particular read or care entry.
Tell us which device
Include your phone model or browser and the app version if you know it. Use the contact form and a reply address you can access. Leave out passwords, payment details and private clips.
A little more help
Questions you might have
Should I uninstall Dogoos to fix it?
Try the matching steps and check for updates first. Uninstalling can remove local-only data and pending captures. Secure a guest account and let waiting reads finish before removing the app.
A health entry looks wrong. What should I do?
Open the saved entry and correct a mistyped detail. Dogoos keeps a care journal rather than diagnosing a symptom or choosing a medication dose. If the change itself worries you, speak with your vet and take the Health summary.
