Space for the whole stay
Check the full visit against residents, cleaning and unavailable spaces. If a dog needs another room, check the move before agreeing it.
Dogoos for kennels & daycare
The food note’s in
which message?
Meals in one chat, a later collection in another, and the next shift asking what changed. Bring booking, care and collection together around each dog, so your team can spend the day looking after them with the details they need.
The kennel day
From the first hello to home time
A booking starts with dates. Looking after the dog means keeping much more beside them: the food they recognise, the person allowed to collect, the walk still to do and the detail the evening team needs. Each dog has their own stay and care record, even when a family books more than one.
One stay, followed all the way through
- Make the bookingAgree the dates, place, price and owner’s wishes.
- Welcome the dogCheck their belongings, instructions and arrival.
- Care through the dayMeals, walks and the little things worth passing on.
- Hand over the shiftThe next person knows what is still needed.
- Go home safelyCheck the collector and send the right details home.
The owner’s notes
Their usual bowl shouldn’t need a new essay
Owners know the small things: the usual meal, the quieter walk, the person their dog trusts. Let them share the selected routines, notes and dog history that will help you prepare for this visit, then check the details together.
Sharing is the owner’s choice. They decide what to share and who can see it. Making a booking does not open the dog’s whole history, and current sharing can be withdrawn.
How do shared notes become the plan for this stay?
The owner chooses the dog, the information, the people receiving it and how long to share it for. Your team checks those notes with the owner before agreeing the care for this visit.
A helpful history starts the conversation. Changed food, handling needs or medicine instructions still need checking, so last month’s routine does not quietly become today’s plan.
Calendar & bookings
A changed date shouldn’t leave a trail of loose ends
Whether a family enquires, calls or arrives at the desk, keep their dates and agreed booking together. See arrivals, departures and daycare visits by month, week, day or agenda. Set collection hours and closed dates while keeping dogs already staying with you in view.
When plans change, check the new dates and price with the owner. Keep the earlier agreement beside the update. Each dog can be changed separately, so a sibling’s cancelled visit does not unravel the stay of the dog already in your care.
Extras without the guesswork
Keep a booked walk, meal or enrichment activity with the dog receiving it, including the agreed price and day. The team can see what needs doing.
If a place opens up
Give families on the waiting list a clear place offer and reply deadline. Check the dates and terms when they accept, and follow up when an offer runs out.
Everyday care
The bowl, the walk, the little thing you noticed
Bring agreed instructions and the day’s care together for each dog. A team member can take responsibility, record what happened and leave the detail the next person needs. Half a meal eaten, a quiet walk enjoyed or something still to do: it all belongs here.
Keep medicine instructions clear and concerns with a named person to follow them up. Your team can see the difference between planned care and care that has actually happened.
Who did itA named person behind each care entry.
What happenedThe outcome, including anything still to do.
What comes nextThe detail the next shift needs.
What follows the medicine through the stay?
Keep the medicine received, agreed instructions, last dose, doses given and supplies going home with the dog’s record. The people giving medicine need the right staff permission and checked instructions.
Your veterinary instructions remain the guide. A note from an earlier visit does not approve a new dose, and an unfinished task does not count as medicine given.
What if someone needs to correct a care entry?
Keep the original entry and add the correction, showing who made it and when. The next shift can follow what changed without losing the first account.
You can also add a factual correction after collection and share it with the owner who received the original record. A new owner connection does not inherit someone else’s private history.
Daycare & safety
A sociable day starts with the right company
Some dogs are ready to join a group. Others need a quiet corner, an individual walk or another conversation before they arrive. Keep handling notes, rest plans and the owner’s wishes beside the individual dog.
Bring your intake and space rules into the booking decision. The team can plan a suitable day and give the owner a report card based on what they actually observed.
What gets checked before dogs join a group?
Keep vaccination evidence and dates, suitability for the group, age, season and handling needs together. Check the people and space available for the day. Where younger dogs need consent to mix with older dogs, check that for the current visit.
Cleaning, unavailable rooms and dogs needing isolation stay part of the placement decision, including when a dog moves to another space.
Shift handovers & owner updates
The next shift shouldn’t have to guess
Half a bowl eaten. A walk still to do. A call waiting for an answer. Pass the outstanding care and last-dose details to the next named person, so they can accept the handover knowing what needs their attention.
Owners can follow their dog’s stay, read selected updates and ask a question in one place. Your team keeps the conversation beside the care, with the next action clear.
The right access for the job
Give colleagues the access their work needs, with separate permission for medicine, refunds and private owner information.
Updates for the right person
Share the chosen information with the owner or carer receiving it. Keep each dog’s stay and each person’s private messages with the right people.
A conversation you can follow
See what the owner has acknowledged and what your team still needs to do. A reply and a completed care task each tell their own part of the story.
Home time
The person at the gate, and the details going home
Check the person authorised to collect, return belongings and medicine, and send the last-dose details and any outstanding concerns home with the dog. Record the departure when it happens, so everyone knows who is still in your care.
Keep the room’s cleaning and the family’s remaining bill easy to follow. The next arrival, the next shift and the person reconciling the account each have the detail they need.
Till & accounts
Keep the bill as clear as the care
At collection, the owner should be able to follow the bill. Your team needs the same clarity when a booking changes, a pass is used or it is time to reconcile the till.
The agreed bill & VAT
Keep the agreed stay price, individual extras, shop items and authorised discounts together. Set the applicable VAT details and give the owner a receipt that keeps the price and tax breakdown from their sale.
Passes, balances & refunds
Keep track of deposits and business accounts. See what a daycare pass covers, what the owner has paid and what remains to pay. Keep refunds linked to the original sale, with the reason for the return.
Figures you can follow
Review occupancy, sales, payment categories and outstanding accounts. Compare the till with the cash counted at close, and export figures for your accountant to check and reconcile.
Your cameras & software
Your setup belongs in the conversation
Your cameras, booking records and accounts tools may already be part of the kennel day. Tell us what cameras and software you use so we can check the right setup, including any veterinary practice software involved in your care handovers.
We’ll talk through the information you want to bring together and agree what fits your business before you commit.
How do we bring our existing records with us?
Start by agreeing which dog and future booking records you need. Review the people, dogs and possible duplicates before bringing selected records across, so familiar names do not get mixed up.
Owner sharing still needs their permission. Existing financial and veterinary records need their own review, so we can agree what belongs in your setup.
Thinking about owner camera views? Tell us how you would like them to work. We’ll discuss private views, owner permission and when access should begin and end as part of checking your cameras and setup.
Questions, answered
A few things you may be wondering
Is Dogoos for boarding, daycare or both?
Both. Follow overnight stays and daycare visits through the calendar, care and collection. Each dog keeps their own instructions and record, including when several dogs arrive on one family booking.
Can owners share their dog’s usual routine?
Yes, with their permission. Owners can choose selected routines, notes and dog history to share for a visit. Your team checks the information before agreeing the care. Sharing is optional, and booking a stay does not open the dog’s whole history.
Can we keep track of medicine and special care?
Keep checked instructions, medicine received, doses given and supplies returned with the dog’s stay. Give the right staff permission to record medicine and pass the last-dose details between shifts. Your veterinary instructions remain the guide; Dogoos does not choose a treatment or dose.
How do owners get updates?
Share selected care updates and messages beside their dog’s stay, so owners can follow the visit and ask a question. The team can see acknowledgements and the care still to do. For an urgent concern, contact the responsible person directly.
What about our cameras and existing software?
Tell us what cameras and software you use so we can check the right setup. We’ll discuss the information you want to share, the permissions needed and any connections to arrange before you commit.
What does it cost?
We’ll discuss your business, its size and any connections needed before choosing a plan. Professional prices are confirmed before commitment.
Let’s talk
Tell us about your kennel day
Boarding, daycare or a bit of both? Tell us about your dogs, your team and the details that keep getting passed from one message to the next. We can talk through where Dogoos would fit and the setup your business needs.
