The dog behind the booking
Register the family, check the owner and dog, and gather their wishes, coat information, handling worries and contact arrangements. Each dog has their own details, even when two share a name.
Dogoos for groomers & grooming salons
A full diary.
A lot to remember.
The phone rings while the dryer is running. One dog needs a little longer today. Someone else is coming to collect. Keep the appointment, the dog’s needs and the agreed bill together, from the first enquiry to the next good groom.
The whole grooming visit
A calmer thread through a busy day.
There’s the puppy finding her feet, the regular whose coat has changed, and the owner trying to remember what you agreed last time. A useful salon record follows the dog through the visit. Your team can see what was booked, what needs attention and who is doing the next thing.
From the first hello to going home
- Get to know the dogThe coat, the preferred style and what helps them settle.
- Agree the visitThe service, groomer, time, price and your terms.
- Follow the groomCheck in, record the work and pause if something needs attention.
- Arrange collectionKnow who is coming and hand over the useful advice.
- Plan the next visitThe agreed account, grooming history and next request together.
Enquiries, intake & agreement
Book the visit that fits the dog
A service name is a start. The coat, handling needs and the person doing the groom help you decide how much time to allow. Bring those details into one request, ready for your team to review.
Room for your judgement
Review what the owner reports alongside your own observations. Ask a question, suggest a suitable service or keep the request waiting for the right opening. Your assessment stays with the visit.
An agreement they can reread
Offer the actual time, named groomer, service and price, with your deposit and terms and a reply deadline. The owner reviews and accepts that particular visit. Both sides keep what was agreed.
What if a request needs a closer look?
A first groom, an unfamiliar coat or a handling concern may need a conversation before you can offer a time. Ask for the missing detail, leave the request on your waiting list or explain a more suitable next step.
A request is clearly separate from an accepted appointment. If the owner updates something that affects the groom, review it again before relying on the earlier arrangements.
Your diary, team & spaces
Leave enough time for the groom you’re doing
Set up the services you offer, with the time and price appropriate to the dog. Include optional extras and the minutes you need to prepare and clean up. Your team can see the visit in month, week, day and agenda views, with the practical detail close by.
Plan around your groomers’ working hours and the tables, baths and other spaces the visit needs. A bath and a full groom may have different names on your menu, but they still need the same person or space.
When a dog is still with you, their care remains visible. A late collection should not make an occupied space look available to the next arrival.
How do changed dates and regular visits work?
Keep a change request beside the appointment the owner already accepted. Check the new time, groomer, space and price before making a fresh offer. The earlier booking stays clear while the family decides.
A returning owner can request another visit using the previous one as a useful starting point. You still review today’s dog and the new opening. A request for six weeks’ time is not a booking until its arrangements are agreed.
Preferences, handling & care
There’s more to remember than
“same as last time”
The brush they discussed, the feet they worry about and the little pause that helped last time. Keep the owner’s information and your grooming observations close to the right dog.
What was agreed
The requested style, coat condition, sensitivities and handling needs belong beside the visit. See the owner’s report and what your team has reviewed before work begins.
What happened today
Follow bathing, drying, grooming and finishing with named entries. A colleague picking up the visit can see the work already done and anything that needs a conversation.
What needs attention
Record a concern and pause the groom when needed. Give the next step to a named person, keep the contact and decision together, and make the dog’s safe return clear to the team.
What if something changes after arrival?
A different coat condition, a new sensitivity or a dog who is struggling deserves a fresh look. Record what you observed and discuss any changed approach with the owner. A new note does not change the time or price already agreed for the visit.
If continuing is inappropriate, the responsible team member can record a safety return and the handover. The visit and concern stay in the record. If a different service is needed, arrange a fresh reviewed visit. Grooming notes do not provide authority to diagnose or prescribe.
Ready to go home
Know who’s coming.
Remember what to tell them.
“My partner will collect” is useful information. It still needs to reach the person at the door. Keep the agreed collector and emergency contact beside the dog, and check who is collecting before recording the handover.
Mark the dog ready, leave the owner a collection update and record the actual collection separately. Being ready does not mean the dog has gone home, and paying the bill does not make someone the collector.
Pass on the advice you agreed, the next question to watch for and any belongings going home. Private team notes stay separate from what you choose to publish for the family.
Till, deposits & balances
The groom and the bill,
easy to follow.
What was agreed, what was paid and what is still due should be easy to see. Keep the visit’s account linked to the appointment, with your everyday till alongside it.
The agreed charge
The accepted service, extras, deposit and terms stay beside the visit. A later price change needs its own review; it does not quietly replace the account the owner agreed.
The payment and receipt
Bring visit payments and shop purchases through the shared till. Follow recorded payments, refunds and the remaining balance, with the receipt available when a customer has a question.
When plans change
Review cancellation charges under the agreed terms. Keep the reason for a waiver or financial adjustment and the work that actually happened. Neither gets lost when the plan changes.
What should we discuss about payments?
Tell us how you take deposits, settle balances, sell products and handle refunds. We can work through the payment services and equipment you use, their own terms and the connection your business needs.
The existing Fetch Business checkout uses your own verified Atoa account. That does not mean every salon terminal or payment provider connects to the wider professional setup.
Between the visits
A familiar dog.
A useful place to pick up.
Keep the previous groom, preferences, outcome and next request together. The owner can reread the advice you chose to share and tell you what has changed before returning.
Corrections keep the earlier words alongside the update, so a team member can understand what changed. Older visits remain available without burying today’s work.
Owners who already use Dogoos have their own Health Hub for dated notes and appointments. Connecting professional care starts with checking the person and dog and agreeing what they want to share.
Who can see the dog’s information?
A public listing or appointment request does not open the owner’s private journal. Owners choose the relevant information and professional team to share with, for an agreed purpose and period.
If a vet or trainer is involved, sharing is a separate choice. Your grooming observations remain distinct from clinical advice and the practice’s clinical record. You can discuss a particular software connection with us rather than assume it is already available.
A nearby owner is looking
Make the first hello easier to find
Fetch, the nearby places directory inside Dogoos, helps owners find groomers around their location or a postcode. Claim your free listing, tell people what dogs get here and choose how you take bookings.
Keep your usual route
Your phone, email and website give interested owners a clear next step. Use What dogs get here in the app’s Business area to describe your services and what a new owner should discuss before visiting.
Your own website can carry your opening hours, arrival details and appointment process. A claimed Fetch listing is useful on its own.
Take appointments in Dogoos
After your claim is approved, configure your session offerings, lengths, prices and hours in the Business area. Use its calendar for bookings, phone enquiries and walk-ins, with customers, team tools and shop orders.
Connect your own Atoa merchant account and complete the payment check to become Bookable. Owners can then choose an offered time and pay through Dogoos. A claim alone does not turn on checkout.
Start with your listing. Open Dogoos → Fetch → Settings → Run a place. Find your business or add it, then follow the claim review.
The setup that suits your work
One groomer or a team.
Start with your salon day.
A solo groomer and a busy salon need different arrangements. Tell us about your services, working hours, spaces, payments and existing records. We can walk through the professional setup and support you need.
If you also offer lessons, explore Dogoos for trainers. For boarding and daycare, see Dogoos for kennels. The same dog can have several people caring for them, with each team’s role and the owner’s sharing choices kept clear.
A simple place to start
Your Fetch listing is free
The existing Fetch business offer has no Dogoos listing fee, platform fee or booking commission. There is no paid placement in nearby results. Your payment provider has its own rates and terms.
The professional salon tools are a separate conversation. We’ll talk through the right setup, support, price and terms before you commit.
Questions, answered
Before we talk
Can owners book a grooming appointment directly in Dogoos?
Yes. An approved claimed business can configure session offerings, lengths, prices and hours in the Business area. Its calendar also supports phone and walk-in bookings. Connect your own Atoa merchant account and complete the payment check to make the listing Bookable for customer checkout. You can also keep your phone or website as your appointment route.
How are the professional salon tools different from Fetch Business?
Fetch Business provides the ordinary listing, offering calendar, booking and payment tools inside the app. The professional grooming workspace follows the fuller salon visit: reviewed dog and coat information, shared groomers and spaces across services, agreed appointments, care stages, concerns, verified collection, grooming history and linked accounts.
Can I keep the salon software and payments I already use?
You can keep your current appointment route on a free Fetch listing. For the wider salon setup, tell us which diary, payment provider and equipment you use and what you need to connect. We’ll discuss that particular setup and its terms; compatibility is not assumed.
What if a dog needs more time or a different approach on arrival?
Record the new observation and review the arrangements. A concern can pause work while a named team member contacts the owner and agrees the next step. The accepted time and price remain in the visit record. If the current groom no longer fits, review a safe return and arrange a fresh visit for a different service.
Does booking give me access to the dog’s private journal?
No. Check the person and dog and ask the owner which relevant information they want to share, with which professional team and for how long. A public listing or booking does not open their private journal. Grooming observations and private team notes also remain separate from what you choose to publish for the family.
Is the professional salon platform free too?
The existing Fetch business offer is free to list and has no Dogoos booking commission or platform fee. The professional salon workspace has its own setup, support, price and terms, which we’ll discuss before you commit. Payment providers have their own charges and terms.
Let’s talk
Tell us what a busy grooming day looks like
Which details get lost between visits? Where does your diary need a little more room? Tell us about your dogs, services and team, and we can work through the right setup for your business.
Every good groom starts with getting to know the dog
A clearer diary. The details remembered. A useful next step.