Privacy Policy
This policy explains what the Dogoos mobile app ("Dogoos", "we", "us") collects, why, and the choices you have. Dogoos helps you understand your dog's mood from a short camera clip. If you have any questions, email support@dogoos.com.
Information we collect
- Account — your email address (and, if you use Google or Apple sign-in, the basic profile those services return).
- Profile you provide — your first name, and your dog's details (name, breed, age, vibe) and any photos you add.
- Camera & microphone — when you start a read, Dogoos captures a short video/audio clip of your dog. The clip is sent for AI analysis and is not stored as a video; only the resulting read (and, if you save it, a single still "keepsake" frame) is kept.
- Crash diagnostics — if the app crashes, technical crash reports (via Firebase Crashlytics) help us fix it. These contain no personal content.
- Usage analytics — basic, anonymised analytics about how the app is used. This is off by default and only collected if you opt in (Settings → Privacy → "Help improve the AI").
- Notifications — a device token so we can send the reminders and updates you've enabled.
How your dog's clip is analysed (AI)
To generate a read, the captured clip is processed by Google's Gemini models via Firebase AI Logic. Clips are used only to produce your read and are not used to train Google's models. A read is for insight and entertainment — it is not veterinary advice or a medical diagnosis.
How we use your information
- To provide the core features — reads, your dog profiles, history and cross-device sync.
- To send notifications you've turned on.
- To keep the service secure and prevent abuse.
- To improve Dogoos — only if you opt in to analytics.
Where it's stored
Your data is stored on Google Firebase (Google Cloud Platform) in the European Union (europe-west1) and is encrypted in transit and at rest. We do not sell your data.
Who we share it with
- Google — as our infrastructure and AI provider (Firebase Authentication, Firestore, Storage, Cloud Functions, Firebase AI Logic/Gemini, and — only with your consent — Analytics).
- We do not share your personal data with advertisers and we never sell it.
Keeping & deleting your data
We keep your data until you delete it. In the app you can:
- Download your data (Settings → Privacy → "Download my data").
- Clear all reads & photos, which removes them on your device and in the cloud.
- Delete your account (Settings → Account), which permanently erases your account, dogs, reads, photos and related data.
Your rights
Depending on where you live (including under UK/EU GDPR), you have rights to access, correct, export, and delete your data, and to withdraw consent. You can exercise most of these directly in the app; for anything else, contact support@dogoos.com.
Children
Dogoos is not directed to children under 13 (or the minimum age in your country), and we do not knowingly collect their data.
Changes
We'll update this policy as the app evolves and revise the date above. Material changes will be highlighted in the app.