Dogoos walkthroughs
Find the plan that fits your pack.
See what’s included, restore a purchase and manage a subscription. Your dogs and saved history stay with your Dogoos account.
Understand your planStep by step
Check what’s included
Open Settings → Account & plan → Subscription & plan. Pup includes 1 read a day and one dog. Tracker includes 3 reads a day and up to two dogs; Whisperer 10 reads a day and up to five dogs; Pack Leader 25 reads a day and up to ten dogs.
Paid plans add longer read clips and breed checks. Whisperer and above include the weekly report and Story Mode; Pack Leader adds Rex Live in the mobile app. Text chat with Rex is available on every plan, with a separate daily allowance for each account.
Check the localized price, monthly period and renewal terms shown by the store before confirming. Kennel is arranged with our team: choose “Dogoos for my business” to start a conversation.
Android purchases use Google Play. On iPhone and iPad, App Store purchasing is available only when Plans shows it as ready; a read-only or unavailable message means you cannot start a purchase there yet. The browser app has no digital-plan checkout. Existing server-verified access can still be shown across devices. Physical Fetch bookings and shop orders use their separately identified business checkout; they are not an app subscription.
Step by step
Restore a store plan
Sign into the same Dogoos account
Use the sign-in method connected to the account that originally bought the plan. Let your dogs and account finish loading.
Check the store account
Your device also needs the Google Play or Apple Account that holds the purchase. A different store account may not show the subscription. Use the platform where you bought it.
Open Plans
Use Already subscribed? Restore. If the app says the purchase is still being confirmed, reopen Plans shortly and follow the message rather than buying again.
Step by step
Cancel future renewals
Open your account
Go to Settings → Account & plan → Personal details and use the subscription-management row for the store that billed you. Google Play and the App Store each manage their own purchases.
Choose the Dogoos subscription
Follow that store’s cancellation steps and check its confirmation. The store shows the next billing date and when access ends. Avoid starting another subscription in a different store while the first is active.
Keep the time you’ve paid for
Cancelling normally stops the next renewal. You keep access for the paid period, then return to Pup. Your saved dogs and history are not erased by cancelling.
Step by step
Get help with a payment
Use the refund process for the store that billed you: Google Play’s refund guidance or Apple’s refund guidance. Eligibility depends on the purchase and your circumstances. If your Dogoos plan looks wrong, contact our team and choose Plans or billing.
A refund or revocation can change your access. An older refunded order does not automatically mean the current paid period is gone. If something doesn’t match the store’s subscription screen, send us its status and the Dogoos message, without payment-card details.
Step by step
Passes and bones work differently
A Tracker Pass is temporary access, with an end date, rather than a recurring subscription. Bones can be spent on the rewards available in Daily Win. A bonus read is for today and expires at the UTC reset; bones themselves carry over.
Read the app’s warning before replacing an active Pass with a subscription. Joining a household shares the dogs’ records; subscriptions, daily read allowances, Rex chat allowances and bones remain personal.
Step by step
Use the right place to manage a purchase
Use the Google Play or App Store account that originally bought the plan. Plans shows the purchase and restore controls available for your platform and account. Sign in with the same Dogoos account to use the access it already has; the browser does not perform a store restore.
Deleting your Dogoos account does not cancel a store subscription. Cancel in the store that billed you if you want future charges to stop, and follow the account-deletion steps. Deletion remains available without cancelling first. Uninstalling the app also does not cancel a subscription.
A little more help
Questions you might have
My plan still says Pup after buying. What should I do?
Check your connection, reopen Plans and use Restore where it is available, with the same Dogoos and store accounts. Avoid making another purchase while the first is being confirmed. If it stays wrong, send the team the message you saw and the status shown by your store.
Where can I find Google’s cancellation steps?
Google Play keeps its subscription-management instructions up to date. Make sure you are using the Google account that owns the subscription.
