Dogoos walkthroughs
Keep your pack with you.
Sign in on a new device, download your records and choose what to clear. These steps help you find the right control before you make a change.
Manage your accountStep by step
Check your sign-in before changing devices
Open Personal details
Go to Settings → Account & plan → Personal details and open Sign-in & security.
Look for Account secured
A connected email/password, Google or supported Apple sign-in gives you a way back into the same account. If an older account says Guest account, add a sign-in method before signing out or replacing the device.
Use that method on your new device
Let the account finish loading before adding another dog. If it is taking longer, use Try again and check your connection. A different sign-in can open a different account.
Step by step
Download a copy of your records
Open your data controls
Go to Settings → Privacy & data → Data & personalisation → Your data.
Choose Download my data
Dogoos prepares a JSON file for sharing or downloading. It includes your account and dogs, read archive, cached Stories, preferences and email choices, plus health records, saved foods and meal routines.
Check any completeness notes
A weak connection can leave a cloud archive or care collection incomplete. The file reports that, so try again on a reliable connection if needed. The export references photos rather than embedding the image files. For a wider data-access request, choose Privacy or my data in the contact form.
Step by step
Choose the amount you want to clear
Clear read history
Settings → Privacy & data → Clear read history clears saved reads and related cached Stories. Dog profiles and their photos remain.
Clear all reads & photos
This sits under Data & personalisation → Your data. It clears reads and photos while keeping the account. In a household it targets your own reads and keepsakes, while shared dogs, profile photos and other members’ contributions remain. Read the confirmation carefully.
Delete account
At the bottom of Personal details, choose Delete account. It asks for a fresh sign-in and has no undo. The deletion guide explains household exceptions and retention. Cancel any Google Play subscription first.
Step by step
If your pack hasn’t arrived yet
Keep Dogoos open on a working connection while it brings your dogs and settings home. Use Try again if it offers it. If the account stays empty, check the email or Google/Apple sign-in you used on the old device.
Signing out of a secured account clears that device’s copy; it does not erase the account. Pending captures on that device can be lost, so let them finish first. A guest account has no connected sign-in to return with, and the app warns you before signing out.
Step by step
Change an email or password
In Personal details → Sign-in & security → Email & password, follow the prompts to change the password or email. An email change needs a password-backed sign-in and confirmation at the new address. A Google-only account can add email and password first.
If you forgot your password, use the reset option on the sign-in screen. An unexpected “Your Dogoos email was changed” message goes to the old address and offers a way to undo the change; follow that safety link if the change wasn’t yours.
A little more help
Questions you might have
Does removing one read erase its record?
Removing a read hides it from your normal History, statistics, reports, Stories and album across devices, and removes its keepsake. The record can still appear in an export and still counted towards that day’s allowance. Use the wider clear controls when you want to erase read history.
Can I manage data in the browser?
Yes. Sign in at app.dogoos.com for account settings, the export and deletion controls. Android purchase restores still happen in the Android app.
What if a cloud clear didn’t finish?
Follow the message in the app and retry on a reliable connection. A notice that only this device was cleared means the cloud step still needs attention; it doesn’t mean the whole request has completed.
