Your data, in one file — or gone

Settings → Privacy & data → Data & personalisation → Your data → Download my data. The label changes to “Working…” while it runs, then your phone’s share sheet opens with a single JSON file: mail it to yourself, drop it in Drive, or dismiss the sheet and nothing has been saved anywhere. In a browser it goes straight to your downloads instead.

It is the records themselves, not a summary of them. Reads are pulled from the cloud archive rather than from whatever this handset happens to have cached — and the file carries a flag saying whether that archive came back complete, so a partial export announces itself instead of quietly looking like the whole story. It is not, however, every last thing Dogoos holds about you — What it won’t do is the honest list of what it leaves behind.

Reads are append-only. The app can add one and it can hide one, but it cannot quietly rewrite one — which is why the history you show a vet is the history the app actually recorded. Removing a read takes it out of everything you look at, on every device, and leaves the record itself alone.

Removing a read — long-press the row in mood history, or use the quiet link on the read itself — clears it from your history, your stats, the weekly report, Story Mode and the album everywhere at once, and asks the server to delete its keepsake photo. That delete is best effort: if it doesn’t go through, the photo stays hidden everywhere regardless. Removing a keepsake is narrower than it looks: open the photo full screen in the album and tap the bin, and only the picture goes. The read stays in that day’s history with its mood and its reasoning intact.

Two of them are rows in the same Settings group and the third sits somewhere else entirely, and they are nowhere near the same size — a difference the app doesn’t spell out, so this page does. Work down the list: the first keeps your photos, the second keeps your dogs, the third takes the account with it.

Both clear-outs wipe this device’s copy first and then ask the server to purge its own, which is exactly why you can end up cleared here and not there. When that happens the app says so in those words — “Cleared on this device — the cloud copy couldn’t be cleared. Try again when you’re online.” — instead of claiming a success it never got. Only Clear all reads & photos keeps a record of how far it got: it runs in phases and writes down the last one that finished, so a retry carries on from there rather than starting over. Clear read history keeps no such record — if it fails partway, simply run it again.

Settings → Account & plan → Personal details. The screen is titled Account, and Sign-in & security is a section on it — tap the header to open it, because on a secured account it arrives closed. Inside, the top row is a live status rather than an option: Account secured, with “You can sign in on any device with a connected method” under it, or Guest account with “Add a sign-in below so you never lose your pack”. If it ever says the second one, fix that before you do anything else — and on a guest account the section opens expanded, so you will see it. Under that: an Email & password row showing your address with Confirmed or Not confirmed beside it — or Add email & password if you have only ever signed in with Google — then a row for Google, and on an iPhone or iPad a row for Apple as well. Connecting a second method doesn’t make a second account — it’s another door into the same one.

You can disconnect one too, and the dialog is straight about the limit: you can reconnect it later, and you must keep at least one sign-in method. Dogoos will not let you lock yourself out.

Changing your password asks for the current one and the new one twice, and tells you if the new one is too short rather than accepting it and failing later. Changing the email you sign in with asks for your current password and a genuinely fresh sign-in — an older session is refused outright. A Google-only account therefore has to add an email and password first; there is no password for it to check. The confirmation link then goes to the new address, and your sign-in email only changes when you follow it. Nothing moves on our say-so.

Forgotten it entirely? The sign-in screen’s reset link asks for your email and then says the same thing either way: “If that email has an account, a reset link is on its way.” That is deliberate. If it confirmed which addresses have accounts, the reset box would be a tool for finding out who uses Dogoos.

There’s no chat widget, no phone line and no ticket number, because pretending otherwise would only waste your afternoon. There is an inbox, a real person reads every message, and the reply usually comes within a day. support@dogoos.com for accounts, data and privacy requests, billing questions and anything that’s plainly broken. For Kennel and professional plans, press or partnerships, it’s hello@dogoos.com.

Two things it helps to include: the email address on the account, and what the screen actually said. If you’re asking for the broader data access request, ask before you delete the account — afterwards there’s nothing left to match you to.