Your data
Where the button is, what it erases, what outlives it and for how long, and why you cancel your subscription in Google Play first.
Before you tap anything
Four controls, and four very different reaches. The top two only hide: the record stays, and a hidden read still counted against the day it was taken. Clearing reads and photos empties both the phone and the server, and leaves your dogs, your bones and your sign-in exactly where they were. Only the fourth takes the account, and it's the only one you can't walk back.
Open the read from mood history and tap Remove from history, or long-press the row in Settings → Mood history. It goes from history, stats, the weekly report and Story Mode on every device, and its keepsake photo goes with it. It's a hide rather than a delete: the read is still in your data export.
Tap the photo in the album to open it full screen, then the bin button, Remove from album. Only the picture goes; the read itself stays in that day's history.
Settings → Privacy & data → Data & personalisation. Every read and every dog photo goes, on the phone and on the server. Your account, your dogs and your bones stay exactly where they are.
Settings → Account & plan → Personal details. The sign-in itself, the dogs, the reads, the photos, the bones, the quiz progress, the lot. This page is about this one.
The buttons
Ending the account
Scroll to the bottom of that screen. Delete account sits on its own in red, well away from anything you might catch with a thumb.
It tells you what is about to happen, including what changes if you share a dog: you leave the household, and the shared dogs stay with the people still in it. Or, if you're the last one, they're deleted along with the household. One thing to know: if you've just left a household and its history is still moving back to your account, erasure waits and says so. Let the move land, then tap it again.
Erasing an account needs a fresh sign-in; being already signed in isn't enough, and a login more than ten minutes old counts as stale. A password account types its password under “Confirm it's you”, a Google or Apple account re-runs that sign-in, and if your sign-in has an authenticator factor, its code is asked for too. Cancel here, or get it wrong, and nothing at all is deleted.
Erasure runs on our servers in stages, and each stage is remembered. If the connection drops part-way, the app says so and asks you to stay signed in and try again, and the retry carries on from where it got to. When it finishes you're back at the sign-in screen with nothing to sign in to.
No app to hand? app.dogoos.com does the same thing in a browser: same screens, same erasure. That's the route to use if you've already uninstalled Dogoos, or never had an Android phone in the first place.
Cannot sign in or reach that control? Email support@dogoos.com and ask to delete your Dogoos account. We may need to verify that it is yours. You can request deletion without first cancelling a subscription; cancellation is a separate step to stop future store charges.
Read this first if you pay
The store keeps its subscription and billing record separately from your Dogoos account. Erasing that account does not cancel a Google Play or App Store subscription, so future renewals can continue even when you can no longer sign in.
To stop future charges, cancel with the store that billed you. In the Google Play app: your profile picture → Payments & subscriptions → Subscriptions → Dogoos → Cancel subscription. If you're still signed in to Dogoos, open Settings → Account & plan → Personal details and select the store-management row when a subscription is recorded. For an Apple purchase, open your device’s Settings → your name → Subscriptions → Dogoos. The store’s confirmation shows when cancellation takes effect. You can still request deletion without cancelling first; cancellation and account erasure are separate.
Use that store’s refund process too. A verified refund or revocation can change access; refunding an earlier period does not automatically remove a later paid period.
Already deleted and still being charged? Cancel in Google Play or your Apple Account. Creating a new Dogoos account does not recover the erased account or automatically transfer its purchase association. If a subscription is still running, contact Support about the store status before buying again. The browser cannot perform a store restore.
What it reaches
Erasure runs on our servers rather than on your phone, so it reaches everything your account holds: the read archive, the private photos, and every record in between.
+tag,
or an address you later changed away from. Use the unsubscribe link in that email, or
write to support@dogoos.com.If you share a dog
A household is up to five accounts sharing one set of dogs, one mood history, one album and one health journal, joined by an invite code that works once and lasts 24 hours. When somebody erases their account while the rest carry on, the rule is short: everything that was about you goes, and everything that was about the dog stays.
Your personal account is erased in full. You leave the household, and if you happened to be its owner, ownership passes to a remaining member on the spot, so a household always has one. The keepsake photos you captured are deleted from the shared album. The reads you took keep their mood, their confidence and the cues the AI spotted, because that's the family's record of their dog, but your name comes off them: they show as taken by a former member. Health journal entries you added are re-attributed the same way, and any live invite code is retired.
If you were the last member there's nobody to leave anything for, so the household, its shared dogs, its album files and its invite codes are deleted along with your account. That's the one way deleting your account takes a family's dogs with it, and by then there's no family left to take them from.
One thing to know. If you simply leave a household rather than erasing your account, what you shared into it stays with the family still using it. Want the photos and reads you captured taken out after you've already left? Email support@dogoos.com and ask. It isn't a button in the app.
Afterwards
“Deleted” means deleted for your content. What outlives it is a backup window, a safety record that catches late uploads, some expiring AI bookkeeping, one purchase record with your name taken off it, and the ledgers any business has to keep. Days, not years, for everything we control. Here is each one.
Backups, up to seven days. Point-in-time recovery can hold deleted database records for up to seven days, and soft deletion can hold deleted private files for the same, before both age out on their own.
A deletion safety record, eight days. A file upload that began before you deleted can still land afterwards. Dogoos keeps a server-only marker, removes any stray file when it appears, and re-checks for eight days before retiring the marker. A direct file link obtained earlier may work until that check runs.
Short-lived AI records, thirty days. Operation and recovery-cache records from the AI pipeline expire by themselves after thirty days.
A Play purchase record, with your name taken off it. The record stays so one receipt can never be used on somebody else's account, and so a live subscription, refund or dispute can still be settled, but your account identifier is removed from it during erasure.
Cost totals and logs, on their own clocks. Aggregated, non-content AI cost totals are kept for financial reconciliation, and legal, security and provider logs keep the retention periods they came with. The privacy policy is the binding version of all of this.
There is no undo. Once the confirmation goes through there's no “restore my account” on our side, and no support request that reverses it. If you're deleting because of one specific thing (a read you regret, a photo you'd rather wasn't there), hide it, or clear reads and photos, and keep the account.
Your data, in one file
Settings → Privacy & data → Data & personalisation → Download my data builds one JSON file (your profile, every dog, every read with the record it came from, your cached stories, redemptions, training and quiz results, bookmarks, themes, preferences and your email choices) and hands it to you through the share sheet. Mail it to yourself, or drop it in Drive; dismiss that sheet and nothing has been saved anywhere. On the web app it goes straight to your downloads instead. Either way it says whether the full read archive was retrieved, so a partial export is never mistaken for a complete one.
Two things aren't in it: the server-only consent and delivery records behind account emails, and anything usable as a live unsubscribe link. Ask support@dogoos.com for the broader access request if you want those too, and ask before you delete, because afterwards there's no account left to match you to.
Questions, answered
Yes. Sign in at app.dogoos.com in any browser and go to Settings → Account & plan → Personal details → Delete account. It's the same erasure the phone app performs, so you don't need an Android device to get rid of an account you made on one.
No. A Google Play or App Store subscription can keep billing after your Dogoos account is gone. Use the store that billed you to cancel future renewals. You can still request account deletion without first cancelling.
No. You can sign up again with the same email address, but it is a new account with an empty pack and history. An old subscription does not automatically transfer to it. Contact Support if a store subscription is still active before making another purchase.
Yes. Settings → Privacy & data → Data & personalisation → Clear all reads & photos. Every read and every dog photo goes from the device and the server, while your account, your dogs and your bones stay. In a household it clears only your own reads and the keepsakes you captured; other members' content is untouched.
Only if you're the last person in the household. Then the household and everything shared inside it goes with your account. Otherwise the shared dogs, their photos and the shared mood history stay with whoever is still there, and the reads you took are attributed to “a former member”. The keepsake photos you captured are deleted.
Email support@dogoos.com from the address on the account and say you want it erased. A person reads it. Your rights to access, export and delete your data (under UK and EU GDPR among others) don't depend on a screen loading correctly.
Export, clear-outs and sign-in settings, explained step by step.