Getting started
From a cold install to your first verdict
Every permission Dogoos asks for, and the moment it asks — plus what actually lands on the card at the end. About ten minutes, most of which your dog will spend looking at anything except the camera.
Free to use · Live camera reads are on the phone app
First, the account
Three screens before you meet the paw button
Sign-up is Google, or an email address and a password — no anonymous mode, because the whole point of the account is that your dog’s history survives your next phone. Arriving through Google skips the account screen altogether, so it is three steps; signing up with an email address makes it four. Nobody asks for a card, and the free plan never runs out.
Sign-up to first read
- AccountGoogle, or an email and a password. No card
- Your dogName, and a photo if you have one to hand
- Make it yoursA theme, and what you want it to call you
- The paw buttonFive seconds, and a card comes back
Create your account
A first name, so the app can greet you by it. Then email and password — or skip the whole screen by arriving through Google. There’s a “friend’s code” field at the bottom: optional, and easy to leave empty.
Meet your dog
Name, breed, birthday, personality, and a photo. The photo is recommended rather than required, and the screen tells you why it matters — it feeds the breed check, and it rides along with every read to say which dog to look at.
Make it yours
A theme colour and a paw ring for your dog’s photo. The screen’s own line is the whole of it: “Pick a look — change it anytime in Settings.”
“Biscuit is all set!”
Then six little stops around Home — where to read your dog, where Rex lives, where the last read went. Skip it if you’d rather poke about; it replays from the Help centre later.
More photos come later. The dog’s profile has four photo slots — clear face, side profile, full body, and one relaxed — each with a line on what makes a good one. Two of them wear a REQUIRED badge while they sit empty, and that is the breed check asking, not the read — the breed check needs Tracker or above. A read needs none of the four. The first slot doubles as the profile picture, which is the photo that rides along with every read.
Permissions
Nothing is asked for until you actually need it
Plenty of apps fire three system dialogs at you before you have seen a single screen. Dogoos asks for nothing at startup. The camera and microphone come up on your first scan, at the moment you tap the paw — the card is headed “Camera access needed”, and underneath it, “Dogoos reads your dog’s face, body and voice from a short clip. Allow the camera to begin.” There is a “Maybe later” under the button, and it does what it says.
The microphone is the one worth knowing about: it is best-effort. Deny it and the read still runs, on video alone. You lose the vocal-tone signal, not the feature. If you have refused the camera permanently, that same card changes to point you at your system settings instead, because at that point only you can undo it.
The five seconds
What makes a clip worth reading
The app’s own first-read guide puts it in one line: “Keep their face and body in view with good light. Let them behave naturally; there’s no need to make them perform.” That last clause is doing real work. A dog being cajoled into a sit is a dog reacting to you, and you already know how that one reads.
Check the dog selected at the top of Home before you start — the result joins that dog’s history, and moving it afterwards is not a thing. Five seconds is the free clip; ten and twenty are chips on the same screen for subscribers. What you see in the preview is what gets sent, so if the tail is out of frame on your screen it is out of frame in the read. Pinch to zoom rather than shuffling closer and spooking them.
Context training spends the same read. The eight training scenarios look like a practice mode and are not: each one runs an ordinary billed read, through the screen you have just been reading about. On the free plan that means one scenario, and your live read for the day is gone.
Before you hit record
The button that says “add context for a sharper read”
It sits just above the clip-length chips, one row up from the shutter, and on a first read it is the most useful thing on the screen. A dog braced at the bathroom door and a dog braced at the front door can look identical in five seconds of video. Telling the model which one it is changes the answer.
Ten tags, one tap each, as many as apply — Just had a treat · Said “walkies” · Dinner time · About to play · Vet / grooming · Bath time · New person / dog · Someone came home · Just woke up · Loud noise. They travel with the clip and stay attached to the read afterwards, so the verdict card lists them back to you and your history keeps them.
The wait
Every line on that screen is a thing that actually happened
“Capturing Biscuit’s moment…”, then “Getting the clip ready…”, then “Sending & reading your clip…”. Those rows advance when the work underneath them finishes — there is no timer, and nothing calls the clip sent before the call that sends it. A counter underneath tells you how many seconds you have been in the current step, which is either reassuring or not, depending on the step.
Past twenty seconds it stops being coy: “This is taking longer than usual. Upload time depends on your connection. You can close this screen; your next try checks for this read first.” That last part is the bit that matters. If a read is interrupted mid-flight, the next one opens on “Checking your last read…” and goes looking for the one you already spent, rather than sending your clip a second time.
The daft lines that rotate while you wait — “Sniffing through the data…”, “Counting the zoomies…” — are wallpaper, deliberately. They are never dressed up as stages of the model’s work, because they are not stages of anything.
The card
What lands, and what it deliberately won’t say
The verdict appears the moment the model answers. Underneath it, quietly, the keepsake photo and the history row are still saving — that is the “Saving your keepsake…” line, and Read again and Done wait for it rather than letting you walk off mid-write. Then a small “Read saved to history”, and your first read is done.
What the card shows you
- One of six moods — Playful, Engaged, Uncertain, Puzzled, Startled, Appeasing
- A confidence bar and “N% sure”, printed as the model returned it
- A headline, then a paragraph of plain-English interpretation
- What we spotted — three or four named cues, like “ears pinned forward”
- A keepsake still from the clip, and the context tags you tapped
- Share, Read again, and Done
What it won’t do
- Diagnose anything. If something worries you, that conversation belongs with a vet
- Claim your dog said words — it interprets body language, and says so
- Pass a bad clip off as a real read — too dark or too far away gets a “Couldn’t read clearly” card, with a best guess labelled as exactly that
- Pick a dog out of a crowded frame when it can’t tell which one is yours
- Offer a Share button on a read it couldn’t make — that option was never built
- Get cleverer if you pay. Same model, same instructions, on every plan
If the first one doesn’t come back
You get told which thing went wrong
A failed read gets a card headed “Hmm, that didn’t work” — or “Let’s check that read”, when the model may still be finishing. What follows is the specific reason, not a shrug: today’s AI allowance is used up, this read isn’t available on your plan or account, this read can’t continue from here, or — genuinely — something interrupted it, check your connection. Four sentences, because they are four different problems and only one of them is your wifi.
Try again starts a fresh camera every time. Glancing at a notification mid-clip does not kill the recording. And if you are sitting on a spinner wondering whether to close the screen: close it. The next attempt looks for that read before it records anything new.
After the first one
Where to go once you have closed the card
Your latest read sits on Home; History is where it gets interesting, because one read is a moment and a fortnight of them is a pattern. The centre paw starts a read from any tab, and the rest of the app lives either side of it — on a smaller screen, swipe each side of that bar to find the places that are not on show.
Each feature introduces itself the first time you open it: a short guide, three or four tips, then it gets out of the way. Those introductions are kept per device and per new account on purpose — restoring your account onto a new phone never makes you sit through the tutorials again. You can replay any of them, and the Home tour, from Settings → Support → Help centre, where there is also a “First-use tips” switch if you would rather features stopped introducing themselves.
Stuck on any of this? Email support@dogoos.com — accounts, data, privacy, billing and bug reports all land there. hello@dogoos.com is the route for Kennel and professional plans, press and partnerships. There is no chat widget and no phone line: a real person reads every message.
Questions, answered
The first-day questions
Do I have to make an account?
Yes — Google, or an email address and a password. There is no anonymous mode, and that is deliberate: your dogs, reads, keepsakes and health journal live with the account rather than the handset, which is the only reason a new phone, or a second person in the household, works at all. Nobody asks for a card on the free plan.
When does Dogoos ask for the camera?
On your first scan, at the moment you tap the paw — never at startup. If you have already refused it at the system level, that same card switches to an “Open Settings” button, because from there only you can change it. Notifications are a separate ask that comes after your first read, in a sheet you can decline. Health reminders use that same permission rather than a new one — so if you declined the sheet, saving your first reminder is what brings the ask back, and if you accepted it, nothing appears.
Do I have to allow the microphone?
No. The mic is best-effort: deny it and the read still runs, on video alone. Vocal tone is one of the three signals Dogoos fuses, so you are handing it less to work with — but a denied microphone is never the reason a read fails.
How many dogs can I add?
One on the free Pup plan, two on Tracker, five on Whisperer, ten on Pack Leader — each with its own profile, photos, history and album. If you meet an older line in the app saying multi-dog packs start at Whisperer, that one is out of date: the second dog arrives with Tracker.
Does my first read cost me anything?
It costs the day’s free read, and nothing else. Free accounts get one live read every day and it resets at midnight UTC, not midnight where you are. The thing that catches people out is context training: each of its eight scenarios runs an ordinary read, so on a free account a scenario is that day’s read.
Can I replay the tour, or a feature’s guide?
Yes — Settings → Support → Help centre. The Home walkthrough replays from there, as does the short introduction for any individual feature, and replaying one changes nothing about your account or your records. There is a “First-use tips” switch on the same screen if you would rather features stopped introducing themselves.
The tour didn’t run on my new phone — is something broken?
No. Tutorial progress is deliberately kept on the device rather than in your account, so restoring an existing account onto a new handset never enrols it in the walkthrough again. If you want the tour on the new phone, start it from the Help centre.
Something has gone wrong and I need a person
Email support@dogoos.com for anything to do with your account, your data, privacy, billing or a bug, and hello@dogoos.com for Kennel and professional plans, press and partnerships. There is no chat widget, no phone line and no ticket queue — a real person reads every message.
Ten minutes from now
you’ll have your first read
Open the web app 🦴
Free to use · Live camera reads are on the phone app